We’ve been having this issue for quite a while in our team at work, where we are constantly getting logged out for no good reason. We finally managed to find an explanation and the steps to reproduce the issue, so here it is.
Here are those steps:
- User A logs into a Webflow account (ex.: firstname.lastname@example.org).
- User A closes Webflow without first clicking the Sign Out button in Webflow.
- User B logs into the same Webflow account (email@example.com)
- User A opens Webflow.com, and is redirected to the login form with a message saying he’s been logged out because someone else signed in to the same account.
Here is the issue:
When User A opens Webflow.com in step 4 and is redirected to the login form, even if he does not attempt to login, User B is also logged out automatically.
This might not seem like a major issue for some, but in a team with multiple members and multiple Webflow accounts, we constantly find ourselves getting logged out and losing some of the things we were working on.
I don’t know how the authentication system is set up, so I don’t know if this issue is much more complex than it really seems, but either way, I hope this can be resolved fairly quickly.