Concerns About Webflow's Pricing Transparency and Customer Support

I’m really disappointed with the way Webflow handles pricing for essential features. It feels like every necessary function for a website comes with an extra charge, and this wasn’t made clear upfront. The lack of transparency about pricing has put me in a tough spot with my clients, making me look unprepared and unprofessional.

On top of that, the fact that customer support is so difficult to reach only adds to the frustration. This kind of business model, where key information is hidden and support is hard to access, makes Webflow seem less trustworthy. As it stands, I’m hesitant to recommend Webflow to my clients moving forward.

Hey @Efrat_Sharon — Joshua here from Webflow Support. Sorry to hear that you’ve been finding it hard to reach us. That doesn’t sound right! You should just be able to submit a ticket at support.webflow.com and have an email response from the Support Team shortly after. We also offer live chat support for billing and account related matters during PT hours. Can you let me know a bit more of what you’re experiencing? Feel free to DM me if you’d like!