Client Payment Instructions Seem Off

I can’t make sense of the Client Payment instructions here: https://help.webflow.com/hc/en-us/articles/35335039878035-Client-payments#h_01JJQKP7N00DGNPRWGXN7CSZM2

In a nutshell, I have an existing client on my Freelance Workspace. I want to enable this feature on their website, but for the life of me I can’t work it out. None of the instructions align with what I see.

Side note… It’s frustrating this feature was removed some time ago, and now it’s reinstated. I’ve been busy migrating clients to their own account for some time and I have one remaining. Glad it’s back.

1 Like

Hey Evan,

I hear you, and I completely understand how frustrating this must be—especially after you’ve already gone through the process of migrating clients.

I really appreciate you taking the time to share your experience, and I want to help clarify things as much as possible. I’ll also make sure our team reviews the article to improve clarity, so I truly appreciate you flagging this.

Right now, Client Payments can only be added to Starter (free) sites—meaning sites that don’t have an active Site plan.

If your client’s site is already on a paid Site plan, the option to enable Client Payments won’t be available. Have a look at the Client Payments Limitations section for more details on what is available at launch.
If you need guidance on next steps or have any other questions about Client Payments, feel free to reach out to our Support Team through our Support Portal! Again, I really appreciate your patience and feedback.

1 Like

I appreciate the response Jordan. So… if I revert to Starter, then I’ll need to establish a new paid plan for this feature. Does this mean…

  1. I’ll need to pay for this myself before implementing the customer paid option? Double hit?
  2. That anything already paid for my existing plan will not be automatically refunded? I’ll need to apply for that credit and a new fee will be charged for the recommencement of the plan?
  3. Once this feature has been established, then I can transfer it to my client relatively seamlessly?