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Client Has a Problem With the Shared IP Address

My client cannot access their site from their location (it works everywhere else). Their IT support person cannot create a forward to the IP address the site is pointed to.

Is there a way to get a static IP address instead of a shared? Or does anyone have any other suggestions?

Here is the link to my site:

Here is my site Read-Only: [LINK][1]
([how to share your site Read-Only link][2])

[1]: Webflow - Oklahoma Hearing Center)
[2]: Share a read-only link | Webflow University