Cannot select multiple items in a forms drop down box


I have created a form on my website and I have come across a problem. In the form, I have created a drop down box with a list of items. I have selected ‘Allow Multiple’ and ‘Required’ but the form won’t allow me to select multiple items from a desktop computer but it works fine on a mobile phone. I can select multiple items when I hold CTRL but once I submit the form, that entire section is missing in the submission e-mail.

Any ideas what could be causing the problem?

The selection box I am struggling with is ‘Consumables Used’ in the workshop sheet page.

Here is my site Read-Only:

Thank you!

Hi @undlou,

Looks like you don’t have the ‘Allow Multiple’ option enabled:

Are you still experiencing this issue?
Please let me know - I’m happy to help further.

Hi Nita,

Thank you for taking the time to have a look at my site. Its actually the ‘Consumables Used’ section.

Thanks Nita :slight_smile:

Hi @undlou,

I was able to test the form submissions on my end and the ‘Consumables used’ are being displayed as expected - here is a screenshot with the test result:


Regarding selecting multiple options, you’ll have to hold on Ctrl (Windows) or Cmd (Mac) as standard. As an option, you can add that info as a note on the label field, if you’d like.

Can you please try to submit a request using this form and confirm if the options for this field are displayed on your end?

Hope this helps :wink:

Hi Nita,

Thanks again for getting back to me. It worked, I have absolutely no idea what I was doing wrong before :confused:

Thank you Nita :grinning:

Glad I could help :slight_smile:

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