Cannot access my projects (in the Designer)

[Paul-k]

Hi All,

I can no longer load my projects in the designer : (

I see this:

Something went wrong
Webflow’s run into a problem — but with your help, we can fix it.
We’ve added your session and error data to this form. Just press Send and we’ll address the issue as soon as possible.
Attach up to 5 files (max file size: 2MB each)

I’ve tried restoring a backup but see the same issue. Does anyone know how long Webflow take to resolve an issue like this?

Edit: I see the same issue in Chrome and Safari

Cheers

[webdev (Jeff Selser)]

@Paul-k

Does anyone know how long Webflow take to resolve an issue like this?

Depends on the support queue. If you have not opened a ticket yet, do so.

[Paul-k]

Thanks @webdev Webflow support got back to me within a couple of hours and fixed the issue .
thanks for your help