Bug with Images and HiDPI

MHGRAFIKDESIGN · January 16, 2023, 8:04pm

Hi there,

I have a problem with images. If I upload them, paste them on the website and then click “Image is HiDPI”, everything is ok. But as soon as I go to my dashboard or close the page and then go to the page again, something strange happens:

In the Assets panel, the size 0 x 0 px is displayed in the Asset Settings of the images. In the settings of the inserted image on the page, “Image is HiDPI” is unchecked. Should I now check the box again, the image behaves strangely.

This behavior affects all images except “ImageMhGrafikdesignProfilbild00.jpg”.

I need urgent help.

Thanks a lot in advance…

Here is my site Read-Only: Webflow - MH GRAFIKDESIGN

MHGRAFIKDESIGN · January 18, 2023, 5:18pm

Does no one have any idea?

webdev · January 18, 2023, 7:00pm

Looks like some are fine. The ones with missing size info load at the full size from the CDN. Not sure what the issue is. I recommend that you open a trouble ticket with the Webflow support team.

Visit Webflow Customer Support | Webflow University for more information.

MHGRAFIKDESIGN · January 19, 2023, 4:46pm

Hey @webdev! Many thanks! I did create a trouble ticket same day i created this post. Still waiting for an answer.

This is a very serious issue for me. I need to relaunch my own Website and this bug is a big problem for me.

webdev · January 19, 2023, 5:49pm

@MHGRAFIKDESIGN - This needs to be handled by Webflow. I confirmed the issue but can’t do anything about fixing it.

MHGRAFIKDESIGN · January 20, 2023, 11:31am

@webdev Many thanks! The Webflow support is really bad. A reaction time of several days could be a killer if this would be a client project.
Can you tell me how the HTML code for the HiDPI option is looking like? So I can inspect the source code of the website and can check, if this is a bug of the editor only, or if it is a bug of the HiDPI function itself. That would be helpful. Again many thanks, Jeff!

MHGRAFIKDESIGN · January 22, 2023, 7:42pm

@webdev Could you tell me how the Code looks like? That would be Awesome!

webdev · January 23, 2023, 12:03pm

@MHGRAFIKDESIGN - Here is a project I created for you.

HiDPI Demo (published site)

HiDPI Demo ( read-only project)

MHGRAFIKDESIGN · January 23, 2023, 7:16pm

Many thanks @webdev! This was helpful. I compared the code and I compared it also with my code. So it seems this is a editor bug only, because so far as I can see the HiDPI function and Responsive Image function is working, because the original image is 3840 px width. And the HTML code is: