Beware of Webflow Enterprise support

Our largest client is on Webflow Enterprise. We went through a painful discovery phase where we take them into hosting with Webflow instead of hosting it themselves.

This site has been hard down for 24 hours.

Webflow has refused phone support and only offered this to our client:

Wadood (Webflow)

Aug 9, 2022, 14:50 PDT

Hi team!

I also wanted to share that most of our team is at an off-site this week so response times will be delayed. Please continue investigating on your end as well until we receive a response here.

Please let me know if you have other questions, and I will be happy to assist further :slight_smile:

All the best,

I would consider this a major Fail if the facts are correct. Are you still down?

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