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Background video stops working

Here is my side read-only link

There is a background video in the How We Work section on the left side. It worked when I put it in but has since stopped and I can’t get it to work again.

Please help!

Here is my site Read-Only: LINK
(how to share your site Read-Only link)

Hi @CreativeMO,

it seems there is no background video component in your we work section.

Also, you might want to consider uploading a smaller, optimized version of your first hero image which weight about 3.5 mo for 6000px whide and 4000px high from shutterstock :slight_smile: Your page would load I think much faster, in the designer and in the published site.

Hi Anthony! Thank you for responding.

I do have a background video, it’s just not showing for some reason. See screen shot.

Thank you for the hero image suggestion! What size do you suggest I replace it with?

ho yes, I missed them.
It seems your video can’t be accessed and return a 403 error message

A 403 Forbidden Error occurs when a web server forbids you from accessing the page you’re trying to open in your browser.

What about re-uploading your video again ?
Not sure what else you could do, maybe shoot an email to the lovely support team ?

In regards to your optimization question, you could go for 1920 * 1080 px image and optimize it even more via :wink: