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Background Video Not Transcoding

I tried uploading a video into the Background Video module, but it seems to get stuck in the transcoding stage. It gets to the very end and then stays at like 95% complete. Left it for 2-3 hours… nothing happened.

Hello @zackrabie thank you for posting this and sorry that you’re having trouble with your video transcoding. Can you please email us at with a link to your site and your Video file size & format? Thanks in advance!

Hey @Waldo! Thanks for the response. I actually got it working now. I’m not sure if it was the video that I was using, but I created a new site and tried putting in a different video and it worked. I’ll let you guys know if I run into anymore issues.


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