Hello. I have a custom text entry field on my checkout page. A customer mentioned that, when using Apple Pay (probably directly from the product list page, not in the cart) they were never taken to the checkout page to enter that info. I don’t have a way of testing this… is this true, and is there a fix? Thanks.
Hello, @ColbyN
It appears that the issue might be related to required fields during the Apple Pay process. Here are some steps to consider:
Required Fields: When using Apple Pay, ensure that all required fields (such as shipping address) are correctly filled in.Check WooCommerce Logs:
Go to the WooCommerce logs page and look for any entries related to this order. Verify if there’s any missing information or errors.
Order Status: Check if the payment is actually being taken or if the order status remains pending.
Look for any order notes that might provide additional insights.
Direct Purchase from Product Page: If customers are purchasing directly from the product page, some required fields on the WooCommerce checkout page may not be filled in.
I hope this info useful to you
Best Regard
VanillaGiftCardBalance com
Thanks for the help. I don’t know what WooCommerce is. What do you mean by “ensure that all required fields are correctly filled in”?