2 years worth of unknown charges for webflow (including double charges)

Am I the only one who hasn’t noticed several charges from webflow for a single account?

I went through all of my visa statements and have almost 2 years of 3-4 charges from webflow… Some of them are doubles.

As well, I crossed checked all of my invoice and they have only ever had a single invoice per month. So the three other charges have been unaccounted for.

I sent them the following email:

Hi,

I just noticed on my visa statements I am getting charged 3 times from webflow for the last 2 years… I only have one active account with webflow.

Charge 1 (this is for my site current site)

Amount: 20USD

First date of charge: January 25, 2021

Post date: 25th of the month

Charge 2* this is a charge I do not recognize

Amount: 24USD

First date of charge: March 1, 2021

Post date: 1st of the month

There have been duplicate charges on the 5th of each month starting October 5, 2022. I went through all of my invoices and none of them have the following charges accounted them.

Instances of duplicate charges

Charge 1 of 2 Duplicate* this is a charge I do not recognize

Amount: 20USD

First date of charge: October 5, 2022

Post date: 5th of the month

Charge 2 of 2 Duplicate* this is a charge I do not recognize

Amount: $20USD

First date of charge: October 5, 2022

Post date: 5th of the month

@Caitlin_Aboud - I suggest you monitor charges monthly. This is not something that the community can help you with and is not a resource. Webflow is who to contact, not the forum.

understandable! I haven’t heard back from them and wanted to see if others are having the same issue

1 Like

Yep, you’re not alone, and I’m sure that there are more people going through this. I’m trying to figure out what’s happening with a starter account where they’ve been charging freelancer fees. I have no receipts on my account except for rando emails. If anyone else looking for answers? As Jeff Selser stated, talk to support.